JOBS 2019: Night Auditor At Ocean Paradise Resort
Night audit duties in customer service include handling the reservation process; welcoming guests and getting them checked into their rooms.
Minimum Qualification: Highschool
Experience Level: Mid level
Experience Length: 1 year
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stayAudit and balance reports from the day shiftsSchedule guest wake-up calls and reservations for the following dayVerify that all EOD work has been performed by other departmentsRespond to guest inquiries, concerns and complaints as neededAnswer phones and place reservationsRun EOD computer functions so they are complete by the end of the shiftPrepare guest bills for next-day checkouts and process reservation cardsBalance cash drawers and record receiptsFacilitate the deposit of guests’ valuables in hotel safe