Job Opportunity At Bayer

Job Opportunity At Bayer, Ajira Mpya Bayer, Nafasi Za Kazi Bayer, Ajira Tanzania, Nafasi Mpya Za Kazi, Ajira Yako, Ajira Leo Bayer
Description

JOB TITLE: CUSTOMER CARE 

Responsibilities:

Responsible for managing the Order-To-Cash (OTC) process in the country.

• Ensure Customer Satisfaction by ensuring timely Complaints closure and timely Customer Incentives pay-out.
• Act as primary contact for accounts regarding all information pertaining to the account: order status, credit, complaints, channel inventory, MOS (Move-Out-Sales) and POG movement.
•      Provide sales support for POG/EI tracking, rebates, returns management and analytics
•      Work closely with Sub Region Planning Control Tower and participate in the Country S&OP team to understand Demand Supply balance and implement Logistics action plan.
•      Liaise with respective functional leads (sales, marketing and finance) to ensure that customer operations strategies and activities are integrated and aligned.
•      Responsible for all Logistics (transportation and warehousing) and import export transactions in the country for RC
•      Ensuring Trade Compliance (Logistics Operational Compliance) and adhere to Business Conduct policy for all import / export and local Logistics movement and setting up strong compliance processes working closely with Regional Trade Compliance Lead
•      Identify means to enhance Customer Satisfaction and work closely with Hub / Global teams to implement Customer Care initiatives in the country
•      Work closely with plant team to fine tune production schedules to support S&OP decisions and Logistics tactical plan
•      Track and monitor Perfect Order Metrics and identify opportunities for improving the KPIs
•      Manage logistics provider to deliver efficiency with least cost and drive safety awareness programs to vendors
•      Long term planning for logistics cost, warehouse cost and the needful of resources requirement
•      Drive all related customer care saving cost on monthly basis
•      Develop and retain Supply Chain talent in country

Functional Competencies:
•      Excellent communication skills
•      Attention to detail, very well organized, accurate
•      Works pro-actively while anticipating needs of the team and initiating actions to provide solutions.
•      Working effectively with teams and networks across geographic, political, demographic, functional and other cultural and organizational boundaries.
•      Able to work under pressure, conforming to changing demands with good interpersonal skills.
•      Ability to self-motivate and maintain a positive attitude, with the desire to be an integral contributor to the completion of organizational projects and goals.
•      Reacts quickly to unexpected changes and the ability to solve problems very independently.
•      Available for Minimal Travel for training and building relationships with Planning and Inventory management functions.

Core Competencies:
•      Result oriented.
•      Agility; able to promote and adapt quickly to changes and show high level of comfort with ambiguity
•      Strong influencing skills
•      Supports thinking beyond boundaries
•      Continuous improvement mindset
•      Good interpersonal skills with ability to work collaboratively in a team setting with genuine respect.
•      Works pro-actively while anticipating needs of the team and initiating actions to provide solutions.
•      Ability to develop effective and accurate documentation appropriate to various audiences and purposes.

Qualifications
Required Qualifications:
•      Bachelor or Master in Inventory Management/customer Operations / Supply Chain / Logistics studies.
•      Knowledge of Supply Chain Management.
•      Advanced Excel, PowerPoint and computer skills.
•      Fluency in English, other languages are desirable.
•      3++ years’ experience in Ag Industry with extensive experience in Customer Service /Supply Chain Areas.

APPLY NOW HERE 

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